Refund Policy

Last updated November 14, 2026

This is a plain-language summary drafted for Playmat; have it reviewed before relying on it. Details still to fill in: contactEmail, governingState.

Playmat is a monthly, pay-what-you-want subscription. Here's what happens when you cancel, and when we give money back.

Cancel any time

Cancel from your Account page with Update card or cancel. You won't be charged again, and you keep access until the end of the month you've already paid for.

Partial months

We don't refund the unused part of a month when you cancel or lower your price. A lower price starts on your next bill, and you keep your current level until then. A higher price is charged right away for the rest of the current month.

Mistakes and duplicate charges

If you were charged twice, charged after canceling, or charged an amount you didn't choose, email <SUPPORT EMAIL> within 30 days of the charge. We'll look into it and refund any charge made in error to the original payment method.

Other requests

If something else went wrong, write to us anyway. We read every message and decide fairly, case by case.