Contact us

Last updated November 14, 2026

This is a plain-language summary drafted for Playmat; have it reviewed before relying on it. Details still to fill in: contactEmail, governingState.

Questions, billing problems or ideas for new games: we'd like to hear from you.

We usually reply within 2 business days.

Forgot your password?

Email us from the address on your Playmat account and say you need a password reset. We'll reply with a temporary password. Sign in with it and change it straight away from your account.

• Include the email address you signed up with.
• Don't send your old password. We'll never ask for it.

For billing questions

• Write from, or include, the email address on your Playmat account.
• Tell us the date and amount of the charge you're asking about.
• Never send card numbers or passwords. We'll never ask for them.

About the children you work with

Please don't include a child's name or other identifying details in messages to us. Describe the situation instead.